What to include
- Your iPhone or Android model and operating-system version.
- The CourtSync app version shown in your device settings or store page.
- A short description of what you expected and what happened.
- A screenshot or screen recording, with personal information hidden.
Matches, clubs, and court availability
Court availability is provided through supported club and booking-provider integrations. Available centers and time slots can vary by country, club, and time. You can still create and join CourtSync matches when direct availability is not provided.
Subscriptions and purchases
For an App Store or Google Play purchase, include the store, purchase date, and order reference. Do not send card numbers. Refund eligibility and payment processing are handled by the store where the purchase was made.
Safety and community reports
To report inappropriate content or player behavior, email support with the relevant match, tournament, or profile details. Do not forward passwords or unrelated private conversations.
Delete your account
You can permanently delete your account inside CourtSync: open Profile, select Settings, then choose Delete account and confirm. If you cannot access the app, email support from the address associated with your account.
Account deletion removes or anonymizes personal account data, except where limited retention is required for security, fraud prevention, legal compliance, or the integrity of historical competition results.